Refund policy

At Heart Your Walls, each personalized piece is created especially for you. Because custom and made-to-order products are produced specifically for your order, we generally do not accept returns or exchanges for changes of mind, incorrect customer-provided information, or ordering the wrong size or color.

Damaged, Defective, or Incorrect Orders

We want you to love your purchase! If your order arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us within 7 days of delivery at customerservice@heartyourwalls.com.

Please include your order number, a description of the issue, and photographs showing the problem. We'll review the situation and work with you to arrange an appropriate replacement or refund at no additional cost, as applicable.

Cancellations

Because production can begin shortly after an order is placed, please contact us as soon as possible if you need to cancel or make a change. We'll do our best to accommodate requests before production begins, but cancellations or modifications cannot be guaranteed once production is underway.

Non-Personalized Products

For non-personalized products, please contact us within 14 days of delivery to request a return. Eligible items must be unused and in their original condition. Return shipping costs are generally the customer's responsibility unless the item arrived damaged, defective, or incorrect.

We're Here to Help

Above all, your happiness with your purchase is our priority. We understand that every situation is unique, so if you have any questions or concerns about your order, please don't hesitate to reach out. We're always happy to help and will do our best to make things right.

Nothing in this policy limits your rights under applicable consumer protection laws.