Shipping policy

At Heart Your Walls, we're excited to create something special just for you! We take great care in preparing and packaging each order so it arrives ready to enjoy.

Processing & Production

Many of our products are personalized and made to order. Production times vary depending on the product, size, and customization requested.

Estimated processing and delivery times are provided on individual product pages and/or during checkout. Please note that production times are separate from shipping transit times unless otherwise indicated.

Shipping & Delivery

We ship both within the United States and internationally.

Shipping costs are calculated or displayed at checkout before your order is completed.

Once your order ships, you'll receive a shipping confirmation with tracking information when available.

Delivery estimates are not guaranteed. Shipping carriers may experience delays, particularly during holidays, severe weather, or other circumstances beyond our control.

International Shipping

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Unless otherwise indicated at checkout, these charges are the customer's responsibility and are not included in our product or shipping prices.

International delivery times may vary due to customs processing and local shipping services.

Shipping Addresses

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible at customerservice@heartyourwalls.com.

We'll do our best to accommodate address changes before shipment, but changes cannot be guaranteed once an order has entered production or shipped.

Damaged or Missing Packages

If your order arrives damaged or you experience a delivery issue, please contact us promptly so we can help.

For damaged items, please include your order number and photographs of the product and packaging. We'll review the issue and work toward an appropriate resolution.

Holiday Orders

During busy shopping seasons, production and shipping times may be longer than usual. We encourage ordering early, particularly for personalized gifts.

Questions? We're Here to Help!

Your satisfaction is important to us. If you have questions about shipping, delivery, or the status of your order, please reach out to customerservice@heartyourwalls.com. We're always happy to help.

Nothing in this policy limits your rights under applicable consumer protection laws.